Customer Service Practitioner Level 2
Doing an apprenticeship is a great way to combine both work and education together. It is relevant and beneficial to me, my employer as well as the customers as this gives me the chance to gain the qualification as well as earn money at the same time.
Being a customer service advisor, my focus is to answer customer queries and assisting with their needs either over the telephone or face to face.
Doing this course has enabled me to gain confidence in a work place and apply my learning to the job.