The College of West Anglia

What can Student Services do for you?

Our student services team offer information, advice and support from the initial application stage all the way through to when you complete a course with us.

Applications and admissions

We try and make the application process as smooth as possible.

 

The first step to starting with us in September is to complete an application through our website (or HelpYouChoose or UCAS progress, depending on your school). It’s really easy to do – find a course you like and click ‘add to my applications’ to start your application. You can find more information here.

 
 

Applying to college can be a daunting prospect, which is why we have tried to make our admissions process as simple and easy as possible. With our student portal, you will have full control over your application by choosing your interview date, amending your personal information and accepting offers all from your phone or other device. You can find our full application process here.

 

Fees and financial help

We try and advice you as best we can about all the fees and financial help you can get.

 

If you are aged 16-18, your course is fully funded by the government. However, all learners are required to pay a college resource fee, which is a contribution towards some of the additional services and facilities provides to students, including printing, ID cards, online storage, Microsoft applications etc. In addition to this some courses have an additional material fee (between £20 and £100 depending on your course) to cover the cost of materials and consumables specific to those courses. For more information about the resource/material fee, please see our fee calculator.

Fees for learners aged 19 and above fees vary depending on your prior attainment, age, course and personal circumstances. You can find more information here.

 
 

Yes, depending on your household income or personal circumstances. You can find out what you may be entitled to on our financial help page.

 

Transport, equipment and starting college

Your basic questions answered.

 

It’s easy to get to and from college, as the towns of all of our campuses are well-serviced by local bus services, with King’s Lynn campus also being a short walk from the train station. If you are unsure about how to get to college, you can complete our transport questionnaire.

 
 

For some of our courses, it is necessary to purchase relevant equipment or clothing (e.g. protective clothing), whilst for some others, we offer optional college-branded clothing. For more information on what is required for your course, please click here.

 
 

There college does not offer any student accommodation at any of our four campuses. If you are relocating to the area, there are many local rooms available for competitive prices on websites such as SpareRoom. The majority of rooms available on this site include Wi-Fi and all bills included in a weekly or monthly cost. If you are moving to King’s Lynn, you could also contact Rooms to Rent – King’s Lynn on 07580 519163.

Please note that the college does not directly recommend landlords or accommodation. It is your responsibility to select a property, satisfy yourself to its suitability and agree to rent/sign the contract. We strongly recommend that you view the property before entering into an agreement.

If you are aged 19 or over, studying Access to Medicine, relocating to the area and your household income is below £25,000 per annual year, you may be entitled to extra help with accommodation costs through our financial support scheme.

 
 

If you have been offered a place on a course, we will contact you in the summer with all the information you’ll need to know about starting college (e.g. start date, enrolment information) specific to your course.

The National Citizen Service (NCS) is a once-in-a-lifetime opportunity open to all 16 & 17 year olds in England that helps you build skills for work and life and take on new challenges. You will get the opportunity to meet others who are starting college in September and spend a short time away from home at an activity centre! You can find more information and sign-up here.

 

Additional, learning and personal support

We try and advice you as best we can about all the fees and financial help you can get.

 

The college welcomes applications from learners with a wide range of disabilities and learning difficulties. We are committed to providing a positive and support environment to help you reach your potential and fulfil your ambitions. For more information on the support available, please click here.

 
 

Our skills development team offer dedicated specialist teaching from qualified, experienced lecturers to help support learners with their study skills. For more information or to declare an interest in having extra support during college hours, please click here.

 
 

Our student advisors team offer a range of information, help and advice on issues relating to you. They provide a supportive service and are able to put you in touch with other specialist advice services.

The college also has its own counselling team who offer a free confidential service to all further education students. You can find more information about our student advisors and counsellors here.

 

Admissions and customer service

  • Information and advice on the courses and training opportunities available at the college. If we don’t offer the course you are looking for, we will help you to find information about other relevant providers that may be able to help you
  • Information and advice about other college course-related services such as transport, finance and accommodation
  • Web (including email, ask a question and live chat), telephone and in-person enquiry service for college courses and related queries
  • Admissions service to manage and support all applications and enrolments for college courses and the learner support fund

Student support and counselling

  • Information, advice and pastoral support for students on a wide range of matters related to studies and personal lives, including referrals to external services such as counselling, housing, mental health services etc.
  • Confidential counselling service for full-time further education students
  • Additional learning support for any disability, learning difficulty, medical condition or mental health issue that you may have

We aim to…

  • Offer services that are confidential and impartial, open and transparent
  • Communicate with you in a friendly, professional manner
  • Provide the right information at the right time to enable you to make informed decisions about courses and related services
  • Provide effective pastoral support and counselling to help you overcome barriers to completing your course and achieving your full potential whilst at college

Please help us by…

  • Attending interviews and appointments on time and providing us with information we request from you such as grades, additional support information etc.
  • Treating college staff and premises with politeness and respect
  • Being patient whilst we deal with your request for information or support

Want to ask a question?

If you have any further queries, our live chat service is open during college hours; click the pop-up to get started. You can also call us on 01553 815271 or ask a question here.

Tell us about our service…

Tell us what we are doing well, or what we could do differently to improve our services. You can tell us in person, by telephone or online here. Your comments are valued and will be used to make improvements to our systems and processes.

If your query/issue remains unresolved and/or you are not satisfied with the outcome, you can make a formal complaint using our online form here.