Personal support - College of West Anglia
The College of West Anglia

Personal support

At college all learners, regardless of age, are treated as adults and, as such, have the freedom to manage their own learning. Our programmes are designed to support you all the way and our experienced and dedicated staff are always on hand to offer advice and help.

Guidance and Support

All students on programmes of more than 120 hours per year are allocated a course/personal tutor. The prime purpose of the tutorial process is to supply academic, personal and vocational support throughout your course.

  • A course/personal tutor has the responsibility of monitoring your progress, dealing with any difficulties you may have and guiding you to develop the skills to do this yourself.
  • A subject tutor, while equally concerned that you are successful, is responsible for ensuring academic progress is maintained and supplying prompt feedback.
  • A course director is responsible for the overall management of the course.

Learners studying an apprenticeship are allocated a training advisor who will support you through your programme, monitor your working conditions to ensure you are working safely, review your progress at regular interviews (through visits to your workplace and at college, if necessary), maintain regular contact with your course tutor/assessors and employer. They are your first point of contact and will encourage your development and help you achieve your apprenticeship.

The College of West Anglia is dedicated to equality and celebrates the diversity of its staff and students. The college is committed to providing a supportive environment and does not tolerate discrimination, victimisation or harassment based on gender identity. Read our full transequality statement here.

Student Advisors

Student Advisors offer a range of information, help and advice on issues relating to you. They provide a supportive and confidential service and will normally only share information if they believe you are at risk of any harm. If you need more specialist support, with your consent, they can put you in touch with other specialist advice services.

Some of the issues they are able to help you with include support for your future, your fears, illnesses or disabilities, family issues, negative thoughts, finances, housing issues, as well as other problems such as domestic abuse, sexual health, health and care for others, depression, anxiety, body-image, self harm, drugs and alcohol and sexting and online safety.

  • King’s Lynn campus – 01553 815483 or 01553 815411
  • Wisbech campus – 01945 582561 ext 8006
  • Cambridge campus – 01223 860701 ext 5018


The college has its own counselling team who offer a free confidential service to all students, available at all of our campuses. Students can make appointments directly on 01553 815483 or can speak to a student advisor/training advisor.

Children in care and care leavers (looked after children)

Coming to college means meeting new people, getting used to new routines and surroundings, and if you are a child in care or care leaver, there may be additional challenges too. The College of West Anglia has specially trained staff who are dedicated to supporting the needs of children in care and care leavers.

We offer support on a range of welfare and education issues through sensitive and confidential sessions with a member of our student services team, giving you guidance as well as practical help with enrolling and settling into life at college. Our trained staff understand your particular situation and needs.

Whether you’re thinking of coming to college or you’re already a student, we’ll support you all we can – please contact us on 01553 761144 for more information.