The College of West Anglia

Student Support

At the college you are treated as an adult and have the freedom to manage your own learning. We also provide a wide range of support depending on your needs. From personal, to learning support and even help with developing your skills. Take a look below for more information.

Personal Support

At college all learners, regardless of age, are treated as adults and, as such, have the freedom to manage their own learning. Our programmes are designed to support you all the way and our experienced and dedicated staff are always on hand to offer advice and help.


All students on programmes of more than 120 hours per year are allocated a course/personal tutor. The prime purpose of the tutorial process is to supply academic, personal and vocational support throughout your course.

  • A course/personal tutor has the responsibility of monitoring your progress, dealing with any difficulties you may have and guiding you to develop the skills to do this yourself
  • A subject tutor, while equally concerned that you are successful, is responsible for ensuring academic progress is maintained and supplying prompt feedback
  • A course director is responsible for the overall management of the course

Learners studying an apprenticeship are allocated a training advisor who will support you through your programme, monitor your working conditions to ensure you are working safely, review your progress at regular interviews (through visits to your workplace and at college, if necessary), maintain regular contact with your course tutor/assessors and employer. They are your first point of contact and will encourage your development and help you achieve your apprenticeship.

The College of West Anglia is dedicated to equality and celebrates the diversity of its staff and students. The college is committed to providing a supportive environment and does not tolerate discrimination, victimisation or harassment based on gender identity. Read our full transequality statement here.


Student Advisors offer a range of information, help and advice on issues relating to you. They provide a supportive and confidential service and will normally only share information if they believe you are at risk of any harm. If you need more specialist support, with your consent, they can put you in touch with other specialist advice services.

Some of the issues they are able to help you with include support for your future, your fears, illnesses or disabilities, family issues, negative thoughts, finances, housing issues, as well as other problems such as domestic abuse, sexual health, health and care for others, depression, anxiety, body-image, self harm, drugs and alcohol and sexting and online safety.

  • King’s Lynn campus – 01553 815 483 or 01553 815 411
  • Wisbech campus – 01945 582 561 ext 8006
  • Cambridge campus – 01223 860 701 ext 5018

The college has its own counselling team who offer a free confidential service to all students, available at all of our campuses. Students can make appointments directly on 01553 815 483 or can speak to a student advisor/training advisor.


Coming to college means meeting new people, getting used to new routines and surroundings, and if you are a child in care or care leaver, there may be additional challenges too. The College of West Anglia has specially trained staff who are dedicated to supporting the needs of children in care and care leavers.

We offer support on a range of welfare and education issues through sensitive and confidential sessions with a member of our student services team, giving you guidance as well as practical help with enrolling and settling into life at college. Our trained staff understand your particular situation and needs.

Whether you’re thinking of coming to college or you’re already a student, we’ll support you all we can – please contact us on 01553 761 144 for more information.


Skills Development

Skills development at CWA is dedicated specialist teaching from qualified, experienced lecturers to support study on main qualifications in areas such as:

  • writing skills
  • reading and comprehension skills
  • spelling and vocabulary
  • punctuation
  • grammar
  • study skills
  • maths
  • assignment writing/coursework
  • Skills Development lecturers offer one to one, small group or, on some campuses, in-class teaching
  • We carry out an assessment of need and also consult with the course directors
  • Students usually attend Skills Development once a week
  • The sessions are tailored to individual needs
  • Skills Development becomes a part of the student’s timetable
  • Students often find that any coursework related difficulties they may be experiencing on their vocational courses are easier to discuss and deal with on a one-to-one or small group basis
  • These sessions often give students increased confidence in their abilities
  • Skills Development lecturers get to know their students’ needs very well and help them to achieve success on their main course
  • We offer exam access arrangement assessments
  • Students will disclose a need for this type of support at interview e.g. those who have dyslexia
  • Students can refer themselves to Skills Development
  • Course tutors/directors can refer students to Skills Development stating which issues need to be addressed

If you want more information on skills development at CWA, please fill in this form.

Additional Learning Support (SEND local offer)

The College of West Anglia welcomes applications from learners with a wide range of disabilities and learning difficulties and are committed to providing a productive and supportive environment to help you reach your potential and fulfil your ambitions.

If you feel you need support, it is important to discuss your additional needs as early as possible to ensure that we plan effectively and ensure a successful college experience. The college has a strong tradition of support for students with a range of individual needs.

Our campuses are accessible to people with mobility difficulties and our King’s Lynn and Wisbech campuses have fully-equipped care suites. We ask you to tell us on your application form if you have a disability or a learning difficulty for which you may need extra support. You also have a chance to tell us about this at your interview. We will then assess what kind of support you need to attend the course.

Meeting your support needs is the best way of enabling you to achieve your potential. Whatever your educational need, we aspire to provide the right support for you. Examples of the type of support we can provide include:

  • A personalised support plan specific to your needs
  • Tailored courses in small groups for learners with moderate or severe learning difficulties
  • One to one or general in-class support from a learning support officer on mainstream courses
  • Specialist equipment or software to help you with your learning

If you require an individualised programme as identified in an Education, Health and Care plan or a Learning Disability Assessment, our additional learning support co-ordinators will work closely with curriculum staff, you and, where relevant, your parent/carer to develop a programme to meet your needs.

  • Dyslexia
  • Literacy/numeracy difficulties
  • Emotional and behavioural needs
  • Hearing impairments
  • Visual impairments
  • Physical and mobility difficulties
  • Autistic Spectrum Disorders
  • Mental health difficulties

We have lots of facilities to support particular needs, such as specialist IT equipment e.g. large monitors, dictaphones, magnifiers, ergonomic pens, one-hand keyboards, specialised tracker-balls, large print for partially sighted learners, aids for hearing impaired learners, laptop hire and ergonomic keyboards as well as general learning support.

There are also special facilities to improve access for people with disabilities such as parking, lifts, ramps, access and disabled toilets.

An individual support plan may also include special arrangements for examinations; for example: additional time, coloured exam papers, large print papers, a reader or a separate room. We may be able to purchase equipment to support needs as they are identified.

To help you decide if CWA is suitable for your needs, we can accommodate individual visits and taster sessions for all programmes and we run transition groups for students with ASD. We also have a range of courses to aid a smooth and successful transition to college, such as our Entry/Level 1 Stepping On and Stepping Out courses and Foundation Studies (The Bridge) courses.

Throughout your time at college, we will monitor your progress on the course and regularly review the effectiveness of your support in consultation with you and, where relevant, your parents/carers.

If you have any questions, please contact the Special Educational Needs Coordinator on 01553 815 270 or by email at or the Additional Learning Support Team on 01553 815 339/01553 815 227.